SONOVIC will follow up all the products sold to agents, and offer service to end-users. All the questions and maintenance problem occurs please report us the questions and send email to: info@sonovic.com

1. If agent or end-user responses the product questions to the sales of SONOVIC, the sales will fulfill the report and offer it to the engineer department, engineer will check and analyze the problem and report solutions.
2. If problem can’t be identified or settled after solutions provided by SONOVIC engineers, SONOVIC will offer replace solution if all in valid warranty period.
3. SONOVIC provide free-service for all products in valid warranty, during the warranty and promise to replace new parts or all new equipment to our collaborators.

SONOVIC will help customer if they don’t know how to use machine correctly, or any questions happened during operation.

1. Some clients didn’t know how to operate the systems correctly, SONOVIC will offer all the service and help clients operate and use machines successfully.
2. We ever met the case that clients operated the systems without user manual guide and it happened error, all questions solved after consulting SONOVIC and client were satisfied. Thus reminder that please read user manual carefully before using all equipments.
3. Sincerely collaborations with worldwide clients, SONOVIC will offer relevant suggestions, and keep all business safe and guidance.